3 ways to contact the Tokopedia Call Center forconsultation
3 ways to contact the Tokopedia call center in this digital age should be known when you become a Market Place user. Call center is simply defined as a service from Tokopedia for customers when they need information, file complaints or ask for help in getting into trouble. This service in the digital business is very important to promote good relationships with customers.
Call centers are compared to representations of the company itself that are directly opposed to consumers. This service is one of the important points to offer customers a sense of comfort. Not only good response and communication, the media used in call center services show the professionalism of the company in providing the best service to consumers.
Tokopedia is one of the largest marketplaces in Indonesia and falls under the category of unicorns that are still developing today. Of course, this large marketplace tries to provide the best possible service to customers, both sellers and buyers. If you need information or submit complaints, you can contact the Tokopedia call center in 3 ways.
How to contact tokopedia call center that can be done
Below are the methods that can be used to contact the Tokopedia call center that can be attempted.
- Use a call center
If you need a quick response, you can choose the best of 3 ways to contact the Tokopedia call center by contacting 02153691015 or 02180647333 directly. However, when using this method, the customer will need a provider balance to do so. if you do not want to spend more money, we recommend that you use this medium when you are in an important / precarious situation.
- Using email
If you are used to using email at work, you can do so through this medium. The advantage of this method is that you can officially submit complaints or not. This way, it’s easy to include the documents needed to amplify your protest or request for information.
The electronic message address to communicate with customer service is firstname.lastname@example.org. Another advantage of these media is that the confidentiality of information when submitting complaints or communicating can be better maintained.
Get customer service through social media
when the problem is not too important, one of the 3 ways to contact the Tokopedia call center, we recommend choosing other media that do not cost money. Among them are through social media, Instagram, Facebook and Twitter. Communication services via these social media can be used within a full 24 hours. Another convenience for those who are used to using social media is that the process is simpler.
When you use Twitter, the accounts you can contact are @tokopedia or @tokopediacare. In the meantime, if you contact Tokopedia Facebook, open the @tokopedia Fans page with the http://facebook.com/tokopedia URL address. when using Instagram, follow @tokopedia account.
Communicating with the service via social media can be conveyed in different ways. First, by transferring in the Comments column or directly using a private message. For general information, we recommend that you use the comment field.
However, when discussing personal matters or conveying fraud or those who need your personal information, we recommend that you use messages directly. It’s safer and keeps you in other people’s troubles.
When communicating with social media, it does not cost any money. You only need the data to access and use social media. But due to the shortcomings of this media, the response is relatively slow compared to via telephone services. Because most customers usually use these media to communicate with Tokopedia.
Even when this is very much and piled up on social media, there is a possibility of not being read by customer service. Therefore, this medium is recommended to be used to communicate or convey about things that are less important. when you enter the site or application, you can focus on shopping or opening stalls.
While you don’t use this social media as one of3 choices of 3 ways to contact the Tokopedia call center, we encourage you to keep following it. Because Tokopedia conveys several latest information through their social media. Whether it’s policies, promotions or other important information.
Communicating with tokopedia call center using an application
Below are some ways that can be used to communicate with the Tokopedia call center using the application.
- Help Center
Another option of 3 ways to contact the Tokopedia call center by using the application on the “help center” panel. Whether you’re using the application or the site, select the Contact Us panel. then some points will be displayed that you will transfer, directly to the needs. Then, convey the information you want to fix.
- Tokopedia Care
You can communicate with customer service through the Tokopedia Care feature. Tokopedia Care has a variety of information about this marketplace that is needed for customers and sellers. In addition to information, Tokopedia Care also offers articles such as self-study information and important advice to users.
You can access it by opening an account first. Then select the settings panel – select Tokopedia Care. On this page, type keywords about the issue in the search bar. To be more accurate, you will be given information about the subject of the problem.
After that, type the keywords of the problem you are facing. After this process, a guide will be displayed to resolve the issue. when the problem is not felt, customer service is in the Help Center feature.
Another method in this application can also be through the invoice of the transaction you are doing. open the list of transactions on the account – click on shop. Select the transaction that is experiencing problems. Then the message details will be displayed, select the panel.
- Live Chat
You can communicate through the live chat service offered as a doctor’s office with the Tokopedia team. However, currently, the Live chat service is limited to only sellers with Gold and Platinum memberships. To take advantage of this service, open the Toped Bot widget.
After that, you can open an account, navigate to settings – navigate to Tokopedia care – pop-up chat displayed – select it now in the chat panel – Then you can write what you want to consult. But before you answer, the Tokopedia system usually sends a chatbot.
- Through the Resolution Center
This service allows you to contactTokopedia directly. Then they bring the best solution for each buyer or seller. To do this, open an account – this is a list of transactions – this is shopping – Select the transaction that encountered a problem – select the complaints panel.
After that, the displayed pop-up complaint order click on it. then point to the problem and convey it clearly. The reporter has not responded or has not found the best solution for 3 days, please use the Ask for help function. Here you will be greeted directly by the resolution center administrator who will help solve the problem.
Ethics used to contact call centers
In 3 ways to contact the Tokopedia call center in addition to technical methods, you should pay attention to the process. Still convey politely, even if the buyer is king. Open communication with a polite greeting and then convey it concisely, clearly and not comprehensively. Make sure the information you’re conveying is true and not far-fetched.
If necessary, include supporting evidence when filing a complaint to make it easier for them to respond. You have to wait patiently for a response, because there are many customers who may experience the same problem as you. In this way, it is well responded to.
In addition, before filing complaints, asking questions, and so on, make sure you’ve tried to understand the rules regarding transactions on Tokopedia. Don’t be asked questions in 3 ways to contact the Tokopedia call center from issues that have been clearly conveyed in the information center.