Various  services provided by  Dukcapil : CekAkreditasi
Various  services provided by  Dukcapil : CekAkreditasi

Various  services provided by  Dukcapil : CekAkreditasi

24-hour Dukcapil Call Center ready to meet the needs of the community

One of the forms of innovation associated with the development of digital technology is the  acquisition of a 24-hour dukcapil call center. Although this service is relatively new, it helps a lot in identifying the problems of the human population. Due to the fact that at present the needs and practicality of the city are the requirements of the needs of society. Waiting in long queues is considered something old-fashioned.

On the other hand, the government wants the information of the population, as well as various socializations and services, to be easily accessible to its citizens. Using various amenities of technology and information networks, an official online service has finally been created. This can be through call centers, popular messengers, or mainstream social media.

With the establishment of various types of 24-hour dukcapil call center  services, from direct services in the office to online services, it is hoped that it will be possible to immediately identify various problems in the community and look for solutions. Given the importance of these population data for the various needs of development programs and ensuring legal protection for their citizens.

The importance of recording population data and civil records

According to Law No. 24 of 2013, every citizen of Indonesia is obliged to report various important events in order to record them. Especially events related to the population, such as the transfer or change of address, births, deaths, marriages or divorces, and even data on children.

The data is not only recorded, but will also be processed and used for various purposes of development programs and legal protection of citizens. For example, under this pandemic condition, which requires the validation of this data in order to finally be able to check the eligibility for assistance programs.

In addition, with the  services of the 24-hour dukcapil call center, it is hoped that it will be able to ensure the implementation of all human rights, especially those related to the administration of their population. So that there is no discrimination or the population who are left behind or left behind from the program. An example is the right to participate in the political sphere during elections.

In addition, the simplicity of the 24-hour dukcapil call  center   allows the public to better understand their obligations as part of Indonesian citizens to report and record important events. Especially if the process is easy and does not interfere with their affairs. This understanding is an indicator of the government’s success in legally protecting its citizens.

On the purpose of obtaining a Community civil registration

For people, perhaps, data related to the date of birth, date of marriage, number of children, place of permanent residence, etc., do not have significant significance. But for the country, this has huge benefits. Especially for Indonesia, as one of the parties to the law, the certainty and validity of identity must be specified in the law.

So, the public, if it has recorded various data – their population data means that the state has recognized them because of the truth of its information. Thus, if there is an abuse or various related problems, legal protection can be provided. In addition to having the right to receive the  various public services provided. Some public services require authentic information about the place of residence.

In addition, by providing accurate, fast and up-to-date data, it is expected that it will be able to provide data entry for various applications and sectors related to planning. Whether it’s government activities, development, or community activities. Thus, each program can be distributed optimally and purposefully.

The 24-hour dukcapil call center  service is a form of easy communication between the government and its people. In the hope that it will be possible to speed up the achievement of the various goals of civil registration. Moreover, given that the problems in this area are becoming more complex and diverse, this media can also be a means of identification and aspiration.

Various  services provided by  Dukcapil

In general, the  services provided by the dukcapil call center are associated with various problems with the data of the population. According to the words of the CEO of Dukcapil, Zudan in 2020. In October, there were 6 important documents that need to be prioritized when processing them. The documents are KK, KTP, birth certificate, death certificate, marriage certificate and moving certificate.

But basically, population data includes recording and reporting biodata through a  24-hour dukcapil call center  related to major events. Includes various things like location, address, date of birth, issuance of a national personal identification number (NIK), and various other things so that every citizen actually has protection and legal recognition.

Currently, according to the rules and recommendations of the state administration, these services must be provided quickly, accurately and in an integrated manner. Thus, the verification process and data collection can take place in real time. So that the archives or, when necessary in the preparation of the program, no longer bother with incorrect calculations.

In addition to servicing these various problems, the 24-hour dukcapil call center also provides services related to verification or re-inspection. For example, whether the NIK was registered in government services, or when you want to find information related to data through online media, when you forgot to submit the file in question.

Online services as a solution

The population, which has a total population of more than 200 million people, certainly has various obstacles and complaints every day. Especially during such a pandemic, it is highly recommended to avoid crowds, especially in public places. Including the management of the various needs of the population, such as identity cards or various other letters.

The Internet is the solution to these various needs, starting with receiving complaints or entering problems. Thus, various problems are experienced in this area. Also makes various recommendations related to the solution of these problems. It does not matter whether to contact the section of the district or it has to go through certain channels according to the type of obstacle.

There are various online media outlets that allow you to realize the 24-hour dukcapil call center.   Some of them use telephone services through the number 1500-537 to connect directly to the central Dukcapil. Emails and websites were also created to help provide various other additional information. In addition, it also uses popular messengers.

It is to use WhatsApp services, given that the majority of the population uses WhatsApp as a common means of communication. One of the forms of service is the form of a NIK check, sending the format Cek#KTP#NIK and sending it by phone 0815-3636-9999, it will receivea response according to your complaint.

Using social media to improve services

There is a perception that the community, especially young people, is very active through social networks. Whether it’s expressing, playing, gathering with the community, or looking for all sorts of up-to-date information. This condition provides an opportunity for Dukcapil dalam to resume the services of the dukcapil call center for 24 hours. The aim is to capture aspirations through social media, with a particular focus on young people.

Two social networks are used, namely Facebook and Twitter. Not only to passively receive incoming reports, but also to provide content in the form of updating information and various tips and informativeness about the population. Thus, social media users are expected to get used to it and understand the importance of civil registration.

It is hoped that the provision of various online services to Dukcapil call centers will be able to meet the expectations of the state administration. Having the slogan or slogan semedi “the day must be” in different regions, hope that you will be able to quickly respond to your needs. Concerns not only the limitations of the complaint, but also disability.

At the moment, it is expected that the problems with the population and civil registration will be immediately identified and resolved. This requires awareness and the active involvement of the community in its implementation. One of the government’s tools to help with this is to provide 24-hour dukcapil call center  services through various online media outlets.

Learn More